Choose and order the Products
The characteristics and the price of the various products for sale on the Site (hereinafter “Product” or “Products”) are shown on the page relating to each Product.
To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the Site. The Customer must add the Product to the “Cart” and, after having read the General Conditions and the Policy of Privacy and confirmed their acceptance, will have to enter the shipping and billing data, select the desired payment method and confirm the order.
By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided to him during the purchase procedure and to fully accept these transcribed General and Payment Conditions.
The contract stipulated between Heraia and the Customer must be considered concluded with the acceptance of the order by Heraia.it. This acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Conditions, the order number, the shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including delivery costs. The Customer will check the confirmation email and if he identifies errors in the order he will have 12 hours from receiving this email to contact Customer Service directly from the Site using the appropriate contact form accessible via the “Assistance” tab. After this deadline, the order will be processed for shipment and changes will no longer be accepted, without prejudice to the rights of the Customer referred to in Article 7 below.
Once the order is received, Heraia will check the availability of stocks for the fulfillment of the order. In the event that one or more Products are not available, Heraia Customer Service will promptly send an email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any additional Products available or cancel it. In case of no response within this period, the order will be considered confirmed and the available Products will be shipped. If only a few Products are not in stock, Heraia will process the order with the Products available. In both cases, the amount relating to the missing Products will be reversed immediately depending on the payment method chosen.
Info about Products
The information and characteristics relating to the Products are available, with the relative Product codes, on the Site.
The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be fully representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.
Product prices are inclusive of all taxes and duties. All prices are expressed in Euros.
The Customer may pay the price of the Products and the related delivery costs by credit card, PayPal, bank transfer, prepaid cards, Masterpass and cash on delivery.
The payment circuits on which it is possible to purchase on the Site are:
Visa / Visa Electron
To ensure maximum security, the Customer will carry out the payment transaction directly on the bank’s secure server.
The Site does not store the Customer’s credit card number, but thanks to the protected communication system of the reference credit institution, from the second expense, the Customer who wishes – by selecting the appropriate option – can proceed with the purchase without re-entering your details. The reference credit institution uses the SSL protocol to encrypt the data transmitted between its server and the Client’s browser.
Once the order is confirmed, the Customer will be redirected to the PayPal site where he can make payment with his account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.
The Customer have to make the transfer within 3 days from the order date for orders relating to products; on the other hand, payment by bank transfer is not envisaged for orders containing events and / or courses. If the payment does not occur within 3 days, the order will be canceled and the goods made available again for purchase by other customers. The Customer who has not made the transfer may be contacted by Customer Service in order to clarify whether the cause of the non-credit is due to the Customer’s will not to confirm the purchase or to other causes.
c/c: Kalos di Calogero Giunta
Bank: Monte dei Paschi di Siena, Barrafranca
Causal: the Customer must indicate the date and order number in the causal for the bank wire, which can be found in the confirmation email (ex. “Ordine 01/01/14 n. 100012345”).
It is possible to choose the payment on delivery option. The customer will pay the total amount of the purchase once he has ascertained the arrival of the package and its compliance.
If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing information including tax code and / or VAT number. In this case, the invoice will be sent by email to the address indicated. The professional is responsible for the correct insertion of billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.
Shipments are made by express courier (UPS, DHL, GLS and SDA).
The products are shipped throughout the country and to other countries inside and outside the EU.
To check that your country is among those included, you can consult the drop-down menu in the purchase / cart management section.
With regard to shipping costs, which may vary from national territory to abroad and based on the weight / volume of the package, you can check the costs in the shopping / cart management section.
The shipment takes place within the indicative term of 72 working hours in the country, 3-4 working days in Europe and 5-6 working days in non-EU countries, except for delays not attributable to the company; three delivery attempts have been made, without an appointment and with the possibility of tracking the shipment.
If the recipient is not available, he will be informed of a possible redirection address to a UPS Access Point by means of a special notice left at the office of the same.
In case of failure to collect within the term (15 days), the order is returned to the Company and the costs will be borne by the Customer.
For any further information, please refer to the policy of UPS/GLS/SDA/DHL